Product Warranty and Replacement Policy

I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?

If the purchased product is damaged, reach out to us through email within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:

Subject line: Damaged or Defective product
Order No.:
Full name:
Description and photo or preferably a video of the defective product
Contact email address:

MY ITEM WAS DAMAGED AFTER THE 7 DAYS DELIVERY TIMEFRAME. WHAT TO DO?

We provide a 3-month warranty on all our products, which includes free replacements for any defective items within this period.

For added peace of mind, we offer a Lifetime Guarantee for a one-time fee of $9. This guarantee entitles you to one free replacement after the 3-month warranty period. Without this guarantee, we cannot provide free replacements after the initial 3 months.

If your product becomes defective or stops working, please reach out to our customer support team within the applicable timeframe to arrange a replacement or refund.

All refunds will incur a $20 USD restocking fee.
This includes; repackaging, organizing, storing & adding any contents that may have not been returned or lost.

If you get our 2x Foot Massager deal for $99.95, this would be a $20 restocking fee. If you were to get our 4x Foot Massager deal for $189.90. this would be a $40 restocking fee. And so on.

Thank you for your continued support and understanding.